This study was conducted amongst 189 respondents in Papua New Guinea (PNG) using structured questionnaires distributed to different groups of respondents using stratified random sampling. The results indicate that e-governance has the potential to improve service delivery and customer satisfaction. It is also confirmed through the findings in this research that the expectations of citizens from public services are quite high, but experience has often been negative i.e.
Papua New Guinea
This paper describes what Papua New Guinea has done to invest in infrastructure and its ICT human resources.
This report outlines how a mobile money system might develop in Papua New Guinea, what existing networks it might use for 'cash in' and 'cash out' services, and how mobile money might help individuals, companies and government alike to lower cost, increase security, and reduce corruption linked to the movement of money.