E-Governance and Service Delivery Innovations in Malaysia: An Overview
A significant development in public service in recent times is the increasing application of ICTs. Governments have embarked on programs and projects that seek to improve the delivery of public services through the adoption of ICT in the public sector. While initially e-government initiatives were aimed at increasing internal processes and operational efficiencies of public agencies, now e-government projects are employed in an attempt to provide an integrated and connected services to stakeholders.