Getting Started with Social Media Tools in Government

'Getting Started with Social Media Tools in Government' is a supplement to UN-APCICT’s Module 11 of the Academy of ICT Essentials for Government Leaders on 'Social Media for Development.' This publication is a practical guide that presents “how-to” steps for setting and managing social media tools and technologies in government. It aims to provide government officials with a basic understanding of the functions of common social media to enable them to utilize social media for the improvement of the delivery of public services and governance processes.

Author
Gohar Khan
© UNAPCICT, 2014