Papua New Guinea

ICT for Improved Public Service Delivery in Papua New Guinea

This study was conducted amongst 189 respondents in Papua New Guinea (PNG) using structured questionnaires distributed to different groups of respondents using stratified random sampling. The results indicate that e-governance has the potential to improve service delivery and customer satisfaction. It is also confirmed through the findings in this research that the expectations of citizens from public services are quite high, but experience has often been negative i.e.