Efficient public service delivery and institutional capacity building take central role in development strategies. Recently, the adoption of ICT in the public sector – particularly through the e-Government Services – has become a policy priority for many governments in both developed and developing countries. E-Services starts to play a significant role in development since they can accelerate public service delivery, improve government accountability, encourage civil participation in decision making processes, and many more. Because of these aspects, the role of e-Services will become more crucial role in connecting public administration to sustainable long-term growth and particularly, e-Services can increase the representation of marginalized groups in the public sector, such as women, and will eventually improve the welfare of such groups significantly. The research objectives of this report are to gain insight into the current and future role of e-Service in ASEAN member countries to enhance gender equality and economic empowerment of women through public services. Particularly, we will focus on the following issues of i) Current status of e-Services, ii) Country specific (potential) demand for e-Services, and iii) Future directions of e-Services.
© 2014 by Asia Pacific Women’s Information Network Center, Sookmyung Women’s University, 2014, 198pages