Mobile Government: 2010 and Beyond looks to understand the mobile phone as a value-adding device in government services. The report uses theories such as the priority matrix, and the long tail of social mobile to develop a framework for understanding mobile technology and its engagement for m-government applications.
The report explains the purposes of m-government, classifies m-government services, provides a list of existing m-government services, analyses their potential in the public sector, evaluates the needs of the public, discusses researches about m-government, and presents a discussion of challenges and benefits that m-government carries within.
It also highlights the results of a survey about mobile technology in Estonian education system where 90 per cent of the parents rated M-Teacher service to be a useful intermediary between home and school.
The paper looks to create a paradigm change in government services: from the current paradigm, wherein governments manually collect and accumulate knowledge, to a paradigm consisting of "humans," "information," and "technology," where government procedures are more transparent, engaging and fostered by integrating several levels of services.