The manual serves as a reference for national statistical offices and other producers of official statistics on business use of information and communications technology (ICT). The Manual provides a guide to data collection and analysis, international standards, and definitions. It also offers model questions for surveys on ICT use, and it reviews important institutional issues related to compiling ICT statistics. The Manual focuses on statistical issues particular to developing countries and countries with economies in transition, and provides useful advice on how to tackle statistical challenges.
Access the 2007 version at: http://www.unctad.org//en/docs/sdteecb20072_en.pdf