Development of a Multi-Factor Set of Country-Level ICT Human Resource Capacity Indicators

In an effort to measure and bridge the digital divide, several different types of indicators have been developed to measure the readiness of a country to adopt information and communication technology (ICT). Many of these indicators measure the extent to which the technology has been adopted within the target population. While some indicators recognize the importance of computer skills and e-literacy, there has been minimal effort to develop a multi-factor set of indicators to measure ICT human resource capacity. In this paper, the authors draw upon prior work on ICT indicators to develop eight sets of ICT human resource capacity indicators, including human capacity of ICT specialists, advanced users, basic users, ICT enabling managers, ICT equipped educators, thought leaders, policy makers, and infrastructure builders.

Hyeun-Suk Rhee
Frederick J. Riggins
© UN-APCICT, 2007, 43pages