This paper examines the ways in which small and medium enterprises (SMEs) in selected developing countries learn to use and augment their core capabilities with new technologies. The study found that across countries and sectors, non-formal learning is the dominant form of mastering new technologies. However, formal local and overseas training is positively associated with increasing technological complexity. There is also a close correlation between technical complexity of firms’ internal information and communication technologies (ICTs) tools and available telecommunication infrastructure.
© Technovation, 2006 ISBN 0166-4972