eGovernment is faced with a number of complex issues, such as Internet security, data protection, and a multilingual user environment. There are two essential interdependent ingredients to surmounting these challenges: interoperability and innovation. Innovative solutions developed by the ICT industry promote interoperability. Meeting consumers’ expectations for interoperability must remain a constant effort on the part of industry, and policy makers have a role in encouraging industry efforts in this area. This paper analyses three key policy elements to creating an environment in which innovation and interoperability can thrive.
© Business Software Alliance, 2005, 11 pages