e-government

Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey

This paper constructs a multidimensional, integrated analytical framework to guide an investigation of how e-government systems can be structured to restore trust in citizen-government relationships.

Applying the analytical framework to the case of Singapore's Electronic Tax-Filing (E-Filing) system, the authors advance an e-government developmental model that yields both developmental prescriptions and technological specifications for the realization of these trust-building strategies.

Local e-government 2.0: Social media and corporate transparency in municipalities

The aim of this paper is to provide an overall view about the use of Web 2.0 and social media tools in EU local governments in order to determine whether local governments are using these technologies to increase transparency and e-participation, opening a real corporate dialog. In addition, the paper tries to identify which factors promote the level of development of these tools at local level.

Cybersecurity Management in the States: The Emerging Role of Chief Information Security Officers

This report is a significant contribution to the discussion of the roles and responsibilities of chief information security officers (CISOs) in state governments across the United States. It identifies both strategies and activities used by successful state CISOs, and thereby provides a good roadmap to success for all state CISOs. The report cites the Multi-State Information Sharing and Analysis Center (MS-ISAC), which has been championed since its inception by the New York state chief cybersecurity officer as one key cybersecurity collaboration success.

Civic Engagement and Local E-Government: Social Networking Comes of Age

This study examined features on local government websites that could contribute to civic engagement, through 1) information about government and community, and 2) through interactive or participatory opportunities online. The research is based on content analysis of government websites in the 75 largest U.S. cities and 20 largest Illinois cities between March and the beginning of May 2011. Cities were ranked using a composite score with 94 criteria for council manager governments, and 90 for governments without city mangers.

Social Networking in Government: Opportunities & Challenges

Social networking (SN) have provided an opportunity to facilitate strategic knowledge sharing across organizations and government agencies. The Human Capital Institute (HCI) and Saba partnered to better understand the use and potential of SN tools in the government workplace. The goal was to learn what SN tools are being used in government today, the effectiveness of SN for doing government work, future expectations and barriers for its use, and how agency type affects the use and opinions of SN.

Disaster Management and Community Warning (CW) Systems Inter-Organisational Collaboration and ICT Innovation

This paper outlines research conducted into CW systems in New South Wales (NSW) state government Emergency Service Agencies. This research highlights a unified collaborative approach to the assessment, development, deployment and use of Community Warning systems that is based on crisis management theory. This approach could be utilised by governments at federal, state and local levels for cross border and jurisdictional management of ESA informational, ICT and process resources.

Citizen-centricity for e-Governance initiatives in Rural Areas

Democratic governance mechanisms are becoming more receptive to the potentials of information communication technologies (ICT) to achieve good governance in its implementation. This application of ICTs for governance is covered under the umbrella term of ‘e-governance’. E-Governance is expected to maximise citizen satisfaction by not just improving responsiveness of public service delivery mechanisms but also by augmenting citizens’ participation in governance mechanisms.

Current e-Governance Scenario in Healthcare sector of India

The current e-governance scenario in the healthcare sector in India is disappointing. Public health services run by the government are overburdened and collapsing. Large geographical size, increased population density, lack of transport, inaccessibility, illiteracy, poverty, poor nutritional status, diversity in food habit and life style are various impediments. Government priorities for providing food, safe water and school education are yet to be fulfilled. At this stage low budget for health, lack of funds and coordination have triggered down trend in health services.

Developing South Asia: Lessons & Insights

This publication, the first of South Asia Department’s South-South learning series, aims to showcase lessons, replicable practices, and other insights which development practitioners can learn from, and apply in, the context of their respective countries. Projects discussed here represent various sectors such as energy, urban development, transport, information and communications technology (ICT), irrigation, and disaster risk reduction.