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e-Governance
This page contains resources that focus on the use of information and communication technologies (ICTs) to improve the efficiency, accountability and transparency of government processes, achieve better public service delivery, and empower citizens by enabling them to participate in the decision-making processes of governments.
If implemented strategically e-governance can not only improve efficiency, accountability and transparency of government processes, but it can also be a tool to empower citizens by enabling them to participate in the decision-making processes of governments. However, countries continue to face many challenges in meeting the increasing demands of citizens to deliver better services and results. How have challenges related to infrastructure and connectivity; language and illiteracy; human capacity; and strategy formulation been addressed.
Resources include frequently referred to publications, training materials, collection of case studies and research papers on the use of ICTs to:
- Inform the citizen, businesses and other government agencies by making information available with the aim of increased transparency and accountability, providing information about the political process, and about services and choices available.
- Increase access to government services and improve service delivery by giving citizens and businesses, in particular poor and marginalized groups in remote communities, greater choices and faster delivery, and at the same time providing services that meet their needs.
- Empower citizens, in particular poor and marginalized groups, by strengthening their capacities to participate in public decisions and actions.
And their impact on the creation and protection of sustainable livelihoods, provision of access to entitlements and social services, provision of relevant information for human development and security and/or addressing the needs of the most vulnerable groups.
Compendium of eGovernance Initiatives in India
This book consolidates over 40 e-governance projects, implemented in India focused on Government to Business, Government to Citizen, Government to Government and Government to Employees initiatives. In addition, the book also details an e-governance project assessment framework. The book is a good resource for those working in e-governance.
eGovernment for Development Information Exchange
This project provides online resource materials and an electronic discussion forum building knowledge for e-government practitioners in developing and transitional countries. It addresses a series of topics of potential interest to e-government practitioners and suggests solutions to issues in relation to these topics. The solutions were developed through a mix of research at the Institute for Development Policy and Management of the University of Manchester, research in local partner institutions, and discussions on the egov4dev email list. Topics include: e-government success and failure; ICTs for government transparency; public health information systems; m-government; and building e-government websites. There is also a training guide on how to use the resource materials in a training course.
Academy of ICT Essentials for Government Leaders: South Asia Sub-Regional Workshop - Training Materials
Over 20 participants from eight South Asian countries – Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan and Sri Lanka – representing national ICT ministries and ICT training institutions were trained on: Module 1 - The Linkage between ICT Applications and Development; Module 2 - ICT for Development Policy, Process and Governance; and Module 3 - e-Government Applications. Presentations, handouts and exercises from this workshop are available for download.
e-Government Interoperability
This e-primer walks its readers through the vision and value of e-government interoperability and the steps required to achieve effective interoperability. It also answers some fundamental questions such as why government interoperability frameworks should be developed; who should be involved; how are they produced and revised; and what are the key factors for their successful development and operationalization.
Workflow and Business Process Management for Electronic Government
This resource is a module-based course that is a part of a series of courses on e-government. The importance of enterprise applications (software) to the concept of business process management and workflow management in e-government are discussed. The course also touches briefly on several e-government services.
Structures and Processes for Implementing and Operating Electronic Governance
This resource is a module-based course that is a part of a series of courses on e-government. The course deals with the importance of organizational change in management and processes to achieve effective application of information and communication technology (ICT) in the context of e-governance. Main topics include: change management; strategic operations management; performance management; business process reengineering; implementing strategies; and structural change.
Introduction to Electronic Government
This resource is a six-module course focused on electronic government. This introduction discusses reasons, challenges, planning, implementation and management of e-government projects, with several brief case studies from a variety of countries worldwide.
Ontology, Semantic Web and Electronic Government
This resource is a module-based course that is a part of a series of courses on e-government. This course aims to provide a basic understanding of web technologies and principles in electronic governance applications. Discussions are focused on the concept of Ontologies and the Semantic web. This course also provides solutions for electronic governance applications involving information exchange using current technologies.
Strategic Planning for Electronic Governance
This resource is a module based course that is a part of a series of courses on e-government. This course provides information about basic strategy formulation for e-governance and the different factors of the strategic planning development process. The resource utilizes case studies from different countries as part of the discussions on strategic plans and analysis of best practices. The modules aims to provide a specific process framework that includes: readiness assessment; visioning process; strategic goals; interventions; objectives; prioritizing; involving stakeholders; monitoring and evaluation; and business model.
Building a Community of Practice for Electronic Governance
This resource is a module-based course that is a part of a series of courses on e-government. The course introduces the UNeGov.net initiative with discussions on its rationale, objectives, activities and future directions. UNeGov.net aims to build a Community of Practice for developing, sharing and applying concrete solutions for Electronic Governance focusing on developing countries. UNeGov.net will bring together experts and practitioners from government, academia, industry and civil society in areas related to Electronic Governance.
(in Korean)